Offering a unique combination of social care and IT expertise, Skylakes was perfectly positioned to deliver a thorough, reliable review and redesign service to ensure that the Council met its objectives on time and on budget. We proposed a 20-day consultancy package, which included a seven-day programme to cover the key areas of focus. The remaining time was available to be used for other priorities at the Council’s discretion, subject to prior agreement of a time allocation for each piece of additional work.
The first step was to carry out a review of the eight key areas to identify the baseline system configuration. Our team then held meetings and workshops with key stakeholders to scope out business requirements and identify areas for improvement, offering a range of options for solutions. We identified locally configurable ‘quick wins’, gaps in reporting and areas where Liquidlogic’s input would be needed, establishing cost and timescale implications.
We shared our diagnostic report with all key stakeholders, clearly setting out proposed next steps, timescales and costs. We also allowed for retraining of practitioners, management and systems team staff.