Surrey County Council

The results

  • Production of a clear and concise Diagnostic Report, outlining ‘quick wins’ and medium to long-term goals;
  • Redesign of MASH Enquiry template and internal process streamlining;
  • New forms and processes for the inclusion of case management recording by Family Services within Early Help Module (EHM);
  • Redesign of all Care Plan, Reviews and Minutes system templates, including looked after children, Adoption and Pathway Planning system templates;
  • Production of RTF templates to enable better system outputs for families;
  • Streamlined Step-Up and Step-Down process between LCS and EHM;
  • Recommendations on PLO, Statutory Visit recording and reporting

Project Highlights

  • Surrey County Council
  • June to August 2017

The challenge

An interim OFSTED inspection of Surrey County Council’s Children’s Social Care Services highlighted a number of issues within the Liquidlogic Children’s System (LCS) that needed to be resolved prior to a full inspection. Therefore, the Council was looking for an external partner to independently carry out a diagnostic systems review and make solutions-focused recommendations, before designing and implementing the necessary system changes.

The diagnostic review would focus on eight key system areas: MASH access and profile rights; the MASH enquiry process and step up to social care; recording of statutory child protection visits; Public Law Outline (PLO) recording and tracking; pathway plan template changes; step down to early help; care plan template changes; and family services case management recording in the Early Help Module (EHM).

Our approach

Offering a unique combination of social care and IT expertise, Skylakes was perfectly positioned to deliver a thorough, reliable review and redesign service to ensure that the Council met its objectives on time and on budget. We proposed a 20-day consultancy package, which included a seven-day programme to cover the key areas of focus. The remaining time was available to be used for other priorities at the Council’s discretion, subject to prior agreement of a time allocation for each piece of additional work.

The first step was to carry out a review of the eight key areas to identify the baseline system configuration. Our team then held meetings and workshops with key stakeholders to scope out business requirements and identify areas for improvement, offering a range of options for solutions. We identified locally configurable ‘quick wins’, gaps in reporting and areas where Liquidlogic’s input would be needed, establishing cost and timescale implications.

We shared our diagnostic report with all key stakeholders, clearly setting out proposed next steps, timescales and costs. We also allowed for retraining of practitioners, management and systems team staff.