The visits, outcome-focused assessments, support plans and full quality assurance was completed within the agreed project timescale of 10 weeks. Our team completed 148 assessments.
All KPIs were achieved and assessment throughput averaged at six assessments per week per social worker. We always look for opportunities that can deliver business and cost efficiencies for our clients where it is safe and appropriate for the service user. In some cases our team were able to source free or low-cost alternatives to services currently delivered directly by the local authority. For example, customers were referred to community resources, assistive technology, occupational therapy services, and national support groups.