We quickly mobilised a fully-managed team of experienced social workers which could be reinforced as necessary. Our project support officers had remote access to the Council’s IT systems and received pre-project training in access and use. We also established clear, direct lines of communication between our team and the Council’s adult social care team.
We pride ourselves on providing quality-assured professional services. Therefore, robust quality control was built into the project plan from day one. Regular updates ensured that progress was monitored against agreed key performance indicators. Performance reviews were scheduled to take place after completion of 20 and 50 cases. And protocols were put in place for every assessment and support plan to undergo two levels of quality assurance.
At Skylakes we’re committed to helping clients not only meet short-term challenges, but also to achieve positive service transformation. Our highly efficient, streamlined working practices can provide a useful model for evolving service delivery. Pembrokeshire Council was keen for us to share knowledge and experience from this project so that they could consider using similar methodology in the future.