The Skylakes team received 1139 enquiries over the three-month term of the contract, relating to 1963 children. On average, the team received 95 enquiries per week that resulted in MASH enquiries and 98% of these were processed within the agreed timescales. The tactical support provided by the Skylakes team enabled the council’s MASH team to clear its accumulation of cases one week before the end of the project.
We also successfully worked in partnership with the council’s team to help design and implement new, more efficient processes and reduce the risk of future backlogs. This included suggesting a number of service improvements and additional staff training. For example, we found that, in almost 70% of domestic abuse notifications, a MASH enquiry was not necessary. Therefore, we recommended the creation of a tri-partite team, comprising health, police and social work personnel to achieve better liaison and prevent inappropriate use of the MASH.
We received extremely positive feedback on our performance from the council and partner agencies. Everyone involved found working with the Skylakes team highly productive and were delighted with the positive results achieved.