Practice Performance Manager
Billy has been with Skylakes since August 2014, taking up the post of Practice Performance Manager in July 2016. In his current role, he oversees the performance of all live Skylakes projects across Adult’s and Children’s Services.
He is responsible for ensuring that business support services are functioning as they should be, as well as tracking and monitoring the performance of social work teams in line with the key performance indicator’s (KPI’s) attached to each project.
Daily, he engages in communication with Skylakes’ Project Managers, other professionals and senior management teams (both internally and externally) to update on project performance and deal with any issues as they arise.
Billy is also a Skylakes representative at all Project Brief Meetings prior to project go live.